• Concierge

    Location US-MD-Rockville
    Posted Date 2 months ago(9/27/2018 10:32 AM)
    Job ID
    Upper Rock
  • Overview

    As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.


    • Maintain an excellent customer service relationship by adhering to the Gables Pledges of Customer Service
    • Adhere to the Gables Standard Operating Procedures
    • Ensuring the lobby, entry ways, and front desk is clean and organized at all times
    • General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc
    • Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc
    • Answering the telephone, providing information, forwarding calls and taking messages when necessary
    • Routinely inspect community amenity areas for trash, cleanliness, and lighting
    • Signing for deliveries and packages and tracking on the community Package Log
    • Distributing and assisting residents with packages
    • Accepting service requests from residents and logging appropriately
    • Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards
    • When necessary, issuing keys to residents or other associates.
    • Monitoring visitor parking areas and issuing parking passes (if applicable)
    • Receive and distribute dry cleaning to residents (if applicable)
    • Track, monitor and inspect amenity areas when rented by residents
    • Handle noise complaints presented by residents after normal leasing office business hours
    • Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention
    • Other tasks as assigned by supervisor


    To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


    No specific level of education is required. However, for safety and productivity reasons, the position requires the ability to read and write English.

    Professional Experience

    1-2 years experience in customer service or related field preferred (not required).


    Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Travel may be required for company training classes or to work at other communities as requested.


     N / A



    • Ability to read, analyze and interpret all forms of information
    • Excellent written and verbal communication skills
    • Ability to accept and learn from constructive criticism
    • Must be well organized
    • Must be detail oriented
    • Must be team oriented but able to work independently on occasion
    • Must demonstrate tact and diplomacy
    • Ability to prioritize tasks
    • Ability to multi-task
    • Must be efficient
    • Must possess strong analytical and problem solving skills
    • Ability to follow oral and written instructions

    Computer skills:

    • Minimum of basic knowledge of computers
    • Ability to use Outlook
    • Minimum of basic Internet knowledge

    Learning and Development

    Maintain a commitment to ongoing professional development and career growth.

    Career Apparel

    Associate must wear career apparel based on defined company standards.


    An Equal Opportunity Employer - M/F/D/V.


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