Gables Residential

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General Manager

General Manager

Job ID 
2018-7017
Location 
US-Denver
Posted Date 
6/26/2018
Community 
Gables Residences
Department 
Leasing Office

More information about this job

Overview

Seeking a first-class leader for our General Manager role at a luxury boutique residential community. If providing unparalleled customer service and delivering strong sales results, while producing the highest possible net operating income are your strengths, our General Manager opportunity is the perfect career fit for you. Responsibilities include creating and implementing a unique personalized experience, leasing high-end apartment homes and showcasing enhanced living experiences for our guests and residents.

Responsibilities

  • Develop and maintain customer service alliances while delivering signature services to the residents
  • Design and implement revenue improvement programs
  • Create a unique and personalized tour experience, leasing/sales process and move-in experience in line with 5-star resort look/feel; implement methods to ensure sales associates achieve the highest standards.
  • Maximize marketing efforts across all mediums to achieve needed leasing velocity.
  • Effectively maintain product knowledge of community and competition through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.
  • Establish and implement leasing goals, while managing an effective lease expiration program
  • Effectively manage and maintain top reputation results through on-line reputation management tools.
  • Implement sales and marketing plans which effectively maximize rental income and meet set targets.
  • Communicate effectively with clients, residents, and on-site team.
  • Assist and ensure all customer concerns are handled promptly and appropriately
  • Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
  • Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives
  • Other tasks or duties as assigned by supervisor 

Qualifications

Each job duty associated with the General Manager role must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need to perform successfully in the General Manager position are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

 

Education

  • High school education or equivalent is required; college degree is a plus but not a requirement
  • Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions  

Professional Experience

  • At least two years’ experience in hospitality or residential property management or related field is required, with previous experience in a sales related role preferred.

Attendance/Travel

  • Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
  • Ability to serve on-call, as scheduled or as necessary
  • Ability to travel to attend various company gatherings either in the general vicinity of your home property or in another state

Licenses/Equipment

  • Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions

Skills

Skills include an excellent ability to manage and motivate others; effective communication with residents, prospects and vendors. Other essential skills include but are not limited to:

  • Excellent listening and communication skills
  • Excellent hospitality relationship building skills
  • Strong administrative and organizational skills
  • Strong time management skills and ability to prioritize
  • Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
  • Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
  • Ability to close a sale 

Computer Skills

  • Basic computer and Internet knowledge
  • Intermediate knowledge of MS Word and Excel; proficiency with Outlook
  • Ability to operate and understand personal computer functions and company utilized software packages

Learning and Development

  • Commit to ongoing professional development and career growth

Career Apparel

  • Must wear career apparel based on defined property/ company standards

 

An Equal Opportunity Employer - M/F/D/V.

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